Refund Policy

We do not refund subscription payments for any reason other than an error on our part of the billing process or the time/date stamp on the cancellation is before the charge on the credit card. There is a convenient cancel link in your back office and we will honor the time and date stamp of this cancellation process as the final determining factor in any refund issue.  Stopping your payments is a manual task by a human so if you cancel at 3am and your subscription is on auto-charge for 6am that day, chances are good that the charge will hit your credit card before our customer service department can cancel your recurring billing - this is a case where we gladly refund the money because you cancelled before, not after the charge had taken place.